For owners
If you disagree with a report
What acknowledging and disputing each do, what our staff look at when you dispute, and what the sender sees.
3 min read · Updated 27 అక్టోబర్, 2026
Guides are in English for now. The rest of the site is translated.
Most reports will be fair. Some will be confused, and a few will be wrong. ATAP gives you one reply to each report, and a person at ATAP rules on the ones you dispute.
- A report reaches you. You see the photo, the time, the category, the place if it was shared, and the note. You never see who sent it.
- Acknowledge. This tells ATAP the report was fair, or fair enough that you will look into it. The sender can see that the registered owner saw their report.
- Dispute. You pick one reason: this is not my vehicle, this did not happen, or another reason. The report goes to our staff.
- A person at ATAP looks at the photo, the plate, the note and your reason, and makes one ruling.
- Upheld. The report stays on your vehicle. It counts as confirmed for the sender.
- Hidden. The report leaves your list and counts for nothing. The sender is not told.
Your reply is final
You get one reply for each report, and you cannot take it back. If you are unsure, read the report again and look at the photo before you press the button.
When to acknowledge
Acknowledge a report that is fair, or close enough that you mean to act on it. It is not a confession, and nothing about a report is ever public. It is how the sender learns that a person at the other end read what they sent.
When to dispute
- This is not my vehicle. The photo shows a different vehicle, or a plate that is not yours, or the plate was typed wrongly.
- This did not happen. Your vehicle was somewhere else at that time, or was parked, or was locked away.
- Another reason. For example, the same event was sent again and again to pressure you, or the note is abusive.
A dispute is not an argument about whether the driving was bad. If a report is fair but you think the driver had a reason, acknowledge it and take it up with the driver.
What our staff look at
- Whether the photo shows the plate and a real vehicle.
- Whether the plate in the photo is the plate on the report.
- Whether the note carries personal details, a threat or abuse.
- Whether it repeats an event that was already sent.
- Your reason.
They do not see who sent it. They see an anonymous device record and a count of reports, nothing more.
Staff uphold a report when the photo shows your vehicle and its plate, the report is about ordinary driving, and you simply disagree. They hide it when the photo does not show the plate, shows another vehicle, carries abuse or personal details, or is a repeat meant to pressure you. When it is unclear they uphold, because you have already been heard and a report is a signal, not a verdict.
We do not promise how fast a ruling comes. The dispute stays with staff until they decide.
What the sender sees
The sender is never told that you disputed. A disputed report still reads Received to them. If staff uphold it, it reads Confirmed by our team. If staff hide it, it drops off their list. A dispute never counts against the sender.
If you keep getting reports that seem unfair
Staff can see a run of reports from one anonymous device. If you think someone is targeting you, write to us through the contact page. Staff can hide reports, and can block a device that is sending deliberate abuse.
If someone else was driving
Tell the driver. If you use a shift link, your vehicle page shows who was on shift when each report was made, which makes that conversation quicker. Setting up schools and fleets explains shift links.