Guides

How to do it well

Plain guides for reporting, for owners and for anyone who wants to know what happens to a report. Each one has a drawing that shows the part that words explain badly.

For everyone4 min read
How to report a vehicle safely
What to do, in order, from opening the page to pressing send. Once you have done it, it takes about ten seconds.
Guides
For everyone3 min read
What happens to your report
From the moment you press send to the day the photo is deleted, and who can see what along the way.
Guides
For everyone5 min read
Why reports are private
The rules ATAP is built around, and the reason for each. Written for anyone who wonders why there is no public list of bad drivers.
Guides
For everyone3 min read
Reading an Indian number plate
The parts of a plate, how ATAP checks what you type, and how to get a photo of one that you can read.
Guides
For everyone3 min read
Move my car pings
What the ping does when a vehicle is blocking you in, what it leaves out on purpose, and how to use it without making things worse.
Guides
For owners4 min read
Your first week as an owner
A plain order of work for a new owner: add the vehicle, get approved, fit the sticker, and know what to do when the first report arrives.
Guides
For owners3 min read
Putting your sticker on
Where it goes, how to fit it, how to check that it works, and what to do when you sell the vehicle.
Guides
For owners3 min read
If you disagree with a report
What acknowledging and disputing each do, what our staff look at when you dispute, and what the sender sees.
Guides
For schools and fleets6 min read
Schools and fleets: setting up
How a school transport committee or a fleet operator holds its vehicles in ATAP, how drivers log shifts, and what is still planned.
Guides
For schools and fleets4 min read
Setting up your organisation roster
How to list a school's or a fleet's vehicles from a spreadsheet, what each status means, and how to read the counts.
Guides
For everyone3 min read
For drivers: what a shift link records
What happens when you tap Start on a shift link, who can see it, how long it is kept and what is never recorded.
Guides
For everyone3 min read
How ATAP staff decide things
What the people at ATAP check, what they can and cannot see, what they can change, and how their actions are recorded.
Guides
For owners2 min read
Your vehicle papers and expiry reminders
What the RC, insurance, PUC and fitness papers are, which of them ATAP asks about, and how the optional reminders work.
Guides
For owners2 min read
How alerts are grouped
Why one busy junction does not fill an owner's phone, how long an alert waits, and what happens when a message cannot be delivered.
Guides
For everyone3 min read
Sharing your location, or not
What the place on a report is, who can see it, and when it is wiser to leave it out.
Guides
For everyone2 min read
Areas, not addresses
How ATAP staff see where reports cluster without ever seeing where one report came from.
Guides
For owners2 min read
Which vehicles can carry a sticker
The six vehicle types you can add, what each one needs, and the limits on an account.
Guides
For everyone3 min read
Plain words: a glossary
The Indian vehicle terms and the ATAP terms used across these guides, each in a sentence or two, plus a key to the small pixel symbols.
Guides

Where to start

You saw something on the road
You own a vehicle
You run a school or a fleet
1. Schools and fleets: setting up
2. Putting your sticker on
You want to know how it is kept private
1. What happens to your report
2. Why reports are private

How to do it well

How to report a vehicle safely

What happens to your report

Why reports are private

Reading an Indian number plate

Move my car pings

Your first week as an owner

Putting your sticker on

If you disagree with a report

Schools and fleets: setting up

Setting up your organisation roster

For drivers: what a shift link records

How ATAP staff decide things

Your vehicle papers and expiry reminders

How alerts are grouped

Sharing your location, or not

Areas, not addresses

Which vehicles can carry a sticker

Plain words: a glossary

Where to start